Higher Certificate
Programme Code: 653
Mode of Delivery:Full Time
No. of Semesters:4
NFQ Level:6
Programme Credits:120
Programme Short Title:Higher Certificate in Hospitality Skills
Language of Instruction:English
Department:Hospitality Section

Programme Outcomes

On successful completion of this programme the learner should be able to :

PO1Knowledge - Breadth
 (a)Specialised knowledge of a broad area
 (b)Demonstrate a professionalism and customer focus within the provision of hospitality services
PO2Knowledge - Kind
 (a)Some theoretical concepts and abstract thinking, with significant underpinning theory
 (b)Respond in a professional manner to the needs and expectations of customers, using appropriate social/ relationship skills and language skills in an active learning environment.
 (c)Appreciate the importance of , and demonstrate the ability to meet industry standards in relation to social/ relationship skills, personal presentations/ grooming and customer care.
PO3Skill - Range
 (a)Demonstrate comprehensive range of specialised skills and tools.
 (b)Satisfy customer expectations by demonstrating with confidence and creativity best practice in technical skills.
 (c)Practice with competence and creativity, skills in the following areas: Food and Beverage, Rooms Division (Accommodation and Front Office), Personal Development and Career Planning, to include reflective and experiential practice.
 (d)Employ information and communication technologies relevant to the tourism and hospitality industry.
PO4Skill - Selectivity
 (a)Formulate responses to well defined abstract problems
 (b)Demonstrate and apply product knowledge to the various functions of a hospitality operation.
PO5Competence - Context
 (a)Act in a range of varied and specific contexts involving creative and non-routine activities.
 (b)Transfer and apply theoretical concepts and /or technical or creative skills to a range of contexts
 (c)Recognise current industry trends including major product and market trends affecting the national and international tourism and hospitality industry
 (d)Demonstrate the adaptability and flexibility required to work within the various sectors of the tourism and hospitality industry.
 (e)Respond appropriately to health and safety situations adhering to the principles of HACCP.
PO6Competence - Role
 (a)Exercise substantial personal autonomy and often take responsibility for the work of others and/or the allocation of resources.
 (b)Operate within the appropriate legislation, including legislation in relation to ; environmental best practice, food safety legislation, health and safety and licensing law.
PO7Competence - Learning to Learn
 (a)Learn to evaluate own learning and identify needs within a structured learning environment: assist others in identifying learning needs.
 (b)Illustrate knowledge and apply the skills required to design a professional career plan.
 (c)Demonstrate the potential capacity to progress to supervisory level.
 (d)Be cognisant of limitations of own expertise and know when to seek advice and guidance.
PO8Competence - Insight
 (a)Express an internalised , personal world view, reflecting engagement with others.
 (b)Recognise the socio-economic impacts of the tourism and hospitality industry nationally and internationally.

Semester Schedules

Stage 1 / Semester 1

Module Code Module Title
COMM B7008 Communication Skills for Success
HOSP B7Z01 Fundamentals of Hospitality Operations 1
IDST B7001 Introduction to the Industry
Module Code Module Title
TOUR B7004 Introduction to the Global Tourism Industry
FREN C8Z01 French 1
FREN B7Z16 French and Cultural Competence
SPAN B7Z01 Spanish 1
CHIN B7001 Chinese 1
ENGL C8Z01 English 1

Stage 1 / Semester 2

Module Code Module Title
COMM B7Z08 Communications and Professional Development for the Service Industry
ACCT B7Z09 Fundamentals of Accounting
MRKT B7Z05 Marketing for Hospitality and Events
HOSP B7Z02 Fundamentals of Hospitality Operations 2
Module Code Module Title
TOUR B7001 The Geography of Travel and Tourism
GERM B8Z09 German and Cultural Competence
FREN C8Z03 French 2
CHIN B7002 Chinese 2
ENGL C8Z03 English 2

Stage 2 / Semester 1

Module Code Module Title
HOSP B6Z01 Sales and Customer Service Operations
FREN C8Z05 French 3
CULN B6031 Placement Preparation For Hospitality
CULN B6032 Financially Based Decision Making
HOSP B6Z02 Hospitality Industry I.T
HOSP B6Z03 Food and Beverage Service Management
Module Code Module Title
MGMT P7Z04 Tourism Operations Management
SPAN B6Z01 Spanish and Cultural Competence
CHIN B7003 Chinese 3
SPAN B7Z14 Spanish 3
ENGL C8Z05 English 3

Stage 2 / Semester 2

Module Code Module Title
PLCE B6Z01 Placement for Hospitality Section (Degree)