Awards
Certificate
Programme Code: DK_KCESM_7
 
Mode of Delivery:Part Time, Modular
 
No. of Semesters:2
NFQ Level:7
Programme Credits:30
Programme Short Title:Certificate in Computer Service Management
Language of Instruction:English
Department:Computing Science & Mathematics
 

Programme Outcomes

On successful completion of this programme the learner should be able to :

PO1Knowledge - Breadth
 (a)Knowledge and understanding of the concepts of Computer Service Management.
PO2Knowledge - Kind
 (a)Explain the concepts of Computer Service Management.
 (b)Describe best practices in Computer Service Management.
PO3Skill - Range
 (a)Operate computing equipment and software systems effectively,
 (b)Implement simple support processes.
 (c)Apply best practice in Computer Service Management.
PO4Skill - Selectivity
 (a)Make decisions justified by logical reasoning.
 (b)Being able to provide support services.
PO5Competence - Context
 (a)Recognise and apply common best practices.
 (b)Recognise common solutions to a range of problems.
PO6Competence - Role
 (a)Apply knowledge in a practical setting.
PO7Competence - Learning to Learn
 (a)Demonstrate the capacity to learn new knowledge and skills.
 (b)Initial familiarity and experience with the principles of self-directed learning.
 (c)Appreciate the need for continuing professional development and lifelong learning.
PO8Competence - Insight
 (a)Accept constructive criticism and use that feedback constructively.
 (b)Constructively criticise the work of others.
 

Semester Schedules

Stage 1 / Semester 1

Elective
Module Code Module Title
SWRD C7002 Directory Services
PROG C7013 Scripting for Administrators
SWRD C7003 Technical Problem Solving
SWRD C7001 Software Product Support
PROG C7012 Service Desk Support
PROG C7011 Computer Services Management
 

Stage 1 / Semester 2

Elective
Module Code Module Title
SWRD C7002 Directory Services
PROG C7013 Scripting for Administrators
SWRD C7003 Technical Problem Solving
SWRD C7001 Software Product Support
PROG C7012 Service Desk Support
PROG C7011 Computer Services Management