Full Title:Communication Skills for the Workplace
Module Code:COMM B8Z01
Credits: 5
Valid From:Semester 1 - 2013/14 ( September 2013 )
Module Delivered in 2 programme(s)
Module Description:no description provided
Learning Outcomes:
On successful completion of this module the learner should be able to
  1. Recognise and translate communication ‘cues’ from others, particularly in the workplace.
  2. Consciously use positive non-verbal communication in the workplace.
  3. Deliberately encode effective messages, taking into account cultural considerations and receiver sensitivities within the finance sector.
  4. Develop and deliver effective presentations.
  5. Conduct and participate in business meetings in a professional manner.
  6. Make effective use of workplace communication skills in a variety of contexts as part of a finance team.
  7. Practise appropriately assertiveness in the workplace.

Module Content & Assessment

Indicative Content
Introduction to Communication
Key elements of the communication process (sender, receiver, etc), academic models of the communication process, managing your messages, interpersonal communication barriers (barriers to communication).
Non-Verbal Communication
Importance of non-verbal communication with particular reference to the finance sector, body language, posture, gestures, etc, proxemics, kinesics, semiotics.
Presentation Skills
Purpose/objectives, audience analysis, timing/location/context,content/structure, visual aids, delivery (vocal, non-verbal) Q&A, audience interaction, developing an individual speaking style, individual and group presentations.
Roles – chairperson, participant, secretary, planning and preparation, documents – agenda, minutes, etc, conducting the meeting, participating effectively in the meeting.
Workplace Skills
Time management, listening Skills, interpersonal skills, assertiveness, working effectively in a group.
Assessment Breakdown%
Course Work50.00%
End of Module Formal Examination50.00%

Full Time

Course Work
Assessment Type Assessment Description Outcome addressed % of total Marks Out Of Pass Marks Assessment Date Duration
Continuous Assessment Students will be expected to prepare and deliver individual and/or group presentations along with group-based assignments devised by the lecturer. None 50.00 0 0 n/a 0
Continuous Assessment Assessment tools designed by the lecturer will be directly aligned with a selection of module learning outcomes. An indicative continuous assessment assignment could require students to prepare and deliver individual and/or group presentations (depending on class size). Other learning outcomes will be assessed in the final exam. 2,3,4 50.00 0 0 n/a 0
No Project
No Practical
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Marks Out Of Pass Marks Assessment Date Duration
Formal Exam End-of-Semester Final Examination 1,3,4,5,6 50.00 0 0 End-of-Semester 0
Reassessment Requirement
A repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

DKIT reserves the right to alter the nature and timings of assessment


Module Workload & Resources

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture No Description 1.00 Every Week 1.00
Tutorial No Description 2.00 Every Week 2.00
Independent Study No Description 6.00 Every Week 6.00
Total Weekly Learner Workload 9.00
Total Weekly Contact Hours 3.00
This course has no Part Time workload.
Recommended Book Resources
  • McClave, Henry, Communication for Business, Gill & Macmillan, 2008
Supplementary Book Resources
  • John Fiske 2011, Introduction to Communication Studies, Prentice Hall
  • Stanton, Nicky, Mastering Communication (5th Edition), Palgrave Macmillan, 2009
  • John Mole 2002, Mind your Manners: Managing Business Culture in the New Global Europe, Nicholas Brealey
  • Barbara Chivers 2007, A Student's Guide to Presentations: Making your Presentations Count, Sage
This module does not have any article/paper resources
Other Resources

Module Delivered in

Programme Code Programme Semester Delivery
DK_BBAAF_B Bachelor of Arts (Honours) in Accounting and Finance 2 Elective
DK_BBUST_8 Bachelor of Business (Honours) 2 Elective