Full Title:Workplace Communication Skills
Module Code:COMM B7Z06
 
Credits: 5
Valid From:Semester 2 - 2019/20 ( February 2020 )
Module Delivered in 10 programme(s)
Module Description:The purpose of this module is twofold: first to encourage students to identify the elements of the communication process, barriers and cultural effects, and use this knowledge to improve their own communication skills, enabling them to conduct themselves in a professional manner in the workplace. The second is to enable students to develop specific communication skills in the areas of presentations, listening and assertiveness, so they can operate more effectively in meetings and group work. These skills are key graduate attributes and it's important to create this foundation for students in first year.
Learning Outcomes:
On successful completion of this module the learner should be able to
  1. Recognise and translate communication 'cues' from others, particularly in the workplace.
  2. Deliberately encode effective messages, taking into account cultural considerations and receiver sensitivities.
  3. Develop and deliver effective presentations.
  4. Conduct and participate in meetings in an effective manner.
  5. Make use of workplace communication skills in a variety of contexts.
  6. Practice assertiveness appropriately in the workplace.
 

Module Content & Assessment

Indicative Content
Introduction to Communication
Key elements of the communication process; Academic models of the communication process; Interpersonal communication (barriers to communication).
Non-Verbal Communication
Importance of non-verbal communication (with particular reference to student's area of study/industry); Body language, posture, gestures, etc.; Proxemics, kinesics; Semiotics.
Presentation Skills
Purpose/objectives; audience analysis; timing/location/context; content/structure; visual aids; delivery (vocal/non-verbal); Q&A; audience interaction; developing an individual speaking style; individual and group presentations.
Meetings
Roles - chairperson, participant, secretary; planning & preparation; documents (agenda, minutes, etc.); conducting the meeting.
Workplace Skills
Listening skills; Assertiveness; Effectively working in a group.
Assessment Breakdown%
Course Work50.00%
End of Module Formal Examination50.00%

Full Time

Course Work
Assessment Type Assessment Description Outcome addressed % of total Marks Out Of Pass Marks Assessment Date Duration
Continuous Assessment Lecturers are free to design their CAs as appropriate for class groups. These may take the form of individual or group assessments and may be based around presentations and other key communication skills. Where possible, shared assessment with, for example, Creativity for Innovation may be integrated into the CA schedule. 2,3 50.00 0 0 n/a 0
No Project
No Practical
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Marks Out Of Pass Marks Assessment Date Duration
Formal Exam n/a 1,4,5,6 50.00 0 0 End-of-Semester 0
Reassessment Requirement
A repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

DKIT reserves the right to alter the nature and timings of assessment

 

Module Workload & Resources

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture No Description 3.00 Every Week 3.00
Independent Study No Description 6.00 Every Week 6.00
Total Weekly Learner Workload 9.00
Total Weekly Contact Hours 3.00
Workload: Part Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture No Description 2.00 Every Week 2.00
Directed Reading No Description 4.00 Every Week 4.00
Independent Study No Description 3.00 Every Week 3.00
Total Weekly Learner Workload 9.00
Total Weekly Contact Hours 2.00
Resources
Recommended Book Resources
  • McClave, Henry 2004, Communication for Business, Gill & Macmillan
  • Fiske, John 2011, Introduction to Communication Studies, Prentice Hall
  • Mole, John 2002, Mind Your Manners: managing business culture in the new global Europe, Nicholas Brealey
  • Chivers, Barbara 2007, A Student's Guide to Presentations: making your presentations count, Sage
  • Stanton, Nicky 2009, Mastering Communication, 5th edition Ed., Palgrave Macmillan
This module does not have any article/paper resources
Other Resources

Module Delivered in

Programme Code Programme Semester Delivery
DK_BDMCP_7 BA in Digital Marketing, Communication and Public Relations 2 Mandatory
DK_BPROC_8 Bachelor of Arts (Honours) in Public Relations and Online Communication 2 Mandatory
DK_HCYWO_7 Bachelor of Arts in Community Youth Work 2 Mandatory
DK_BPREL_7 Bachelor of Arts in Public Relations and Online Communication (Exit Award) 2 Mandatory
DK_HSEAE_7 Bachelor of Arts in Sport, Exercise and Enterprise 2 Mandatory
DK_BBSMA_D Bachelor of Business in Business and Management 2 Mandatory
DK_HCYWO_C Higher Certificate in Arts in Youth Studies 2 Mandatory
DK_BBSMA_C(?) Higher Certificate in Business in Business and Management 2 Mandatory
DK_BBSIS_C Higher Certificate in Business in Business and Technology 2 Mandatory
DK_ASEE_C Higher Certificate of Arts in Sport, Exercise and Enterprise 2 Mandatory