Full Title:Operations Management
Language of Instruction:English
Module Code:MGMT B7012
 
Credits: 5
Valid From:Semester 1 - 2013/14 ( September 2013 )
Module Delivered in 3 programme(s)
Module Description:no description provided
Learning Outcomes:
On successful completion of this module the learner should be able to
  1. Define Operations Management and differentiate between goods and services
  2. Define and use terminology and solve typical problems using various techniques employed in OM.
  3. Recognise applications of the concepts and techniques covered
  4. Discuss the topics with reference to strategy and general managerial considerations, advantages and limitations
  5. Appreciate the importance of ethics and sustainabilty in all operations, manufacturing and services.
 

Module Content & Assessment

Indicative Content
Assessment
Assessment; 50% for Continuous Assessment and 50% for a final written Open Book examination. The CA is comprised of four quiz/problem tasks for EACH of the topics covered. These are graded immediately. There are also four tutor marked problems which occur during the semester are completed and uploaded to Moodle. These problems are similar to the types of question which will appear in the final written examination.
Operations and Productivity
What is Operations Management (OM)? Why study OM. Creating goods and services. What operations managers do.Operations in the service sector. Exciting new trends in OM and the Productivity challenge.
Managing Projects
The importance of project planning and scheduling. project controlling using project management techniques; Project evaluation and review technique (PERT) and critical path Method (CPM), critical path analysis, variability in project times, cost time trades offs and project crashing.
Managing Quality
Quality and strategy; defining quality; Total Quality Management (TQM), Tools of TQM; TQM in service
Process Design
Process strategy;process focus, repetitive focus, product focus, mass customisation focus.Comparison of process choices; crossover charts, Process analysis and design; flowchart,time function map, Value Stream Mapping. Process Charts. Service Blueprinting.Customer interaction and process design.
Layout decisions
Strategic importance of layout decisions. Types of layout, office layout, retails layout, warehousing and storage layouts. Fixed position and process oriented layouts. Work cells,repetitive and Product- Oriented layout.
Job design and work measurement
Human resources strategy for competitive advantage. Labour planning and job design. Ergonomics and the work environment. Methods analysis. Labour standards and ethics.
Managing Inventory
The importance of inventory and managing it. Inventory models. Inventory models for independent demand. probabilistic models and safety stock. Single period and fixed period systems
Materials Requirement Planning (MRP) and ERP
Dependent demand. Dependent inventory models. MRP structure and management. Lot sizing techniques. MRP in services and Enterprise Resource Planning.
JIT, Lean Operations and the Toyota Production System
Just in Time ( JIT), Lean Operations. JIT layout, inventory, quality. Toyota Production Systems. Lean Operations in Goods and Services.
Managing the Supply Chain.
The supply chain and strategy. Ethics and Sustainability. Supply chain economics and strategies. Managing the supply chain. E-procurement. Vendor selection. Logistics Management. Measuring Supply Chain performance.
Assessment Breakdown%
Course Work50.00%
End of Module Formal Examination50.00%

Full Time

Course Work
Assessment Type Assessment Description Outcome addressed % of total Marks Out Of Pass Marks Assessment Date Duration
Continuous Assessment Assessment; 50% for Continuous Assessment and 50% for a final written Open Book examination. The CA is comprised of four quiz/problem tasks for EACH of the topics covered. These are graded immediately. There are also four tutor marked problems which occur during the semester are completed and uploaded to Moodle. These problems are similar to the types of question which will appear in the final written examination. 1,2,3,4,5 50.00 0 0 n/a 0
No Project
No Practical
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Marks Out Of Pass Marks Assessment Date Duration
Formal Exam End-of-Semester Final Examination Open Book exam. 2,3 50.00 0 0 End-of-Semester 0
Reassessment Requirement
A repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.
Reassessment Description
In the event that the student fails the module, the opportunity to retake all the CA work will be given alongside their repeat of the final written exam.

DKIT reserves the right to alter the nature and timings of assessment

 

Module Workload & Resources

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Online Contact No Description 3.00 Every Week 3.00
Directed Reading No Description 4.00 Every Week 4.00
Independent Study No Description 2.00 Every Week 2.00
Total Weekly Learner Workload 9.00
Total Weekly Contact Hours 3.00
Workload: Part Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture No Description 2.00 Every Week 2.00
Directed Reading No Description 4.00 Every Week 4.00
Independent Study No Description 3.00 Every Week 3.00
Total Weekly Learner Workload 9.00
Total Weekly Contact Hours 2.00
Resources
Recommended Book Resources
  • Jay Heizer and Barry Render 2013, Operations Management, 11/E, 11th edition Ed., Pearson [ISBN: ISBN-13: 9780132921145]
This module does not have any article/paper resources
Other Resources

Module Delivered in

Programme Code Programme Semester Delivery
DK_BBAAF_B Bachelor of Arts (Honours) in Accounting and Finance 2 Mandatory
DK_HSEAE_7 Bachelor of Arts in Sport, Exercise and Enterprise 6 Group Elective 1
DK_BBSMA_D Bachelor of Business in Business and Management 6 Group Elective 1