Full Title:Computer Services Management
Language of Instruction:English
Module Code:PROG C7011
 
Credits: 5
Valid From:Semester 1 - 2016/17 ( September 2016 )
Module Delivered in No Programmes
Module Description:Students completing this module will familiar with the techniques used to formally evaluate hardware, software and IT services; be capable of developing and implementing a Disaster Recovery plan; have had exposure to tools and techniques used to manage IT projects; be familiar with Legal, Quality, and Health and Safety issues related to computer services management.
Learning Outcomes:
On successful completion of this module the learner should be able to
  1. Structure an IT organization using tools and architectures
  2. Formally evaluate hardware, software and IT services
  3. Plan for Disaster Recovery
  4. Manage IT projects
  5. Demonstrate an understanding of Legal, Quality Standards and Health and Safety related issues
 

Module Content & Assessment

Indicative Content
Facilities Management
Layout, Site planning and preparation; Infrastructure planning and development; Environmental controls, ergonomics, health and safety issues
Software and Hardware Assessment
­Performance and Capacity requirements; Benchmarking; Vendor selection process; Maintenance and Upgrades; Service and Support
Disaster Recovery
Contingency/Disaster Recovery Planning; Backup and Archiving Data; Media Rotation Schemes
Project Management
Project Planning , Controlling and Monitoring; Creating Project Teams; Task Identification, Analysis and Prioritizing; Work Breakdown Structures; Resource Allocation
Software Licensing, Maintenance Contracts
SLA's, IT Outsourcing
Quality Assurance
Quality standard certification; ITIL Framework
Assessment Breakdown%
Course Work30.00%
End of Module Formal Examination70.00%

Full Time

Course Work
Assessment Type Assessment Description Outcome addressed % of total Marks Out Of Pass Marks Assessment Date Duration
Project Project Management 4 15.00 0 0 Week 25 0
Project Software / Hardware Evaluation 1,2,3 15.00 0 0 Sem 2 End 0
No Project
No Practical
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Marks Out Of Pass Marks Assessment Date Duration
Formal Exam End-of-Semester Final Examination 1,2,3,4,5 70.00 0 0 End-of-Semester 0

Part Time

Course Work
Assessment Type Assessment Description Outcome addressed % of total Marks Out Of Pass Marks Assessment Date Duration
Project Project Management 4 15.00 0 0 Week 25 0
Project Software / Hardware Evaluation 1,2,3 15.00 0 0 Sem 2 End 0
No Project
No Practical
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Marks Out Of Pass Marks Assessment Date Duration
Formal Exam End-of-Semester Final Examination 1,2,3,4,5 70.00 0 0 End-of-Semester 120
Reassessment Requirement
A repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

DKIT reserves the right to alter the nature and timings of assessment

 

Module Workload & Resources

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Introduce the theories of Computer Services Management 2.00 Every Week 2.00
Practical Implement measures to control or manage computing devices 2.00 Every Week 2.00
Directed Reading No Description 2.00 Every Week 2.00
Independent Study No Description 2.00 Every Week 2.00
Total Weekly Learner Workload 8.00
Total Weekly Contact Hours 4.00
Workload: Part Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture Introduce the theories of Computer Services Management 1.00 Every Week 1.00
Practical Implement measures to control or manage computing devices 2.00 Every Week 2.00
Directed Reading No Description 3.00 Every Week 3.00
Independent Study No Description 2.00 Every Week 2.00
Total Weekly Learner Workload 8.00
Total Weekly Contact Hours 3.00
Resources
Recommended Book Resources
  • Bob Hughes, Roger Ireland, Brian West, Norman Smith, David I. Shepherd 2012, Project Management for IT-related Projects, 2nd Edition Ed., British Informatics Society Ltd [ISBN: 978-1780171180]
  • Frank Booty 2008, Facilities Management Handbook, 4th Edition Ed., A Butterworth-Heinemann Title [ISBN: 978-0750689779]
  • Susan Snedaker 2007, Business Continuity and Disaster Recovery Planning for IT Professionals, 1st Edition Ed., Syngress [ISBN: 978-1597491723]
  • Brady Orand (Author), Julie Villarreal (Editor) 2011, Foundations of IT Service Management: The ITIL Foundations Course in a Book, 3rd Edition Ed., CreateSpace Independent Publishing Platform [ISBN: 978-1463635343]
Supplementary Book Resources
  • Joseph Phillips 2010, IT Project Management: On Track from Start to Finish, 3rd Edition Ed., McGraw-Hill Osborne [ISBN: 978-0071700436]
  • Holtsnider, Bill Jaffe, Brian D. 2012, IT Manager's Handbook, Third Edition: Getting your new job done, 3rd Edition Ed., Morgan Kaufmann, [ISBN: 978-0124159495]
This module does not have any article/paper resources
Other Resources