ADMN S7002 - Office Practice & Teamworking

Full Title:Office Practice & Teamworking
Module Code:ADMN S7002
Credits: 5
Valid From:Semester 1 - 2013/14 ( September 2013 )
Module Delivered in 1 programme(s)
Module Description:This module introduces students to the importance of running a veterinary practice as a business. It explains the principles of good office procedures, teamworking and practice management.
Learning Outcomes:
On successful completion of this module the learner should be able to
  1. Explain the commercial elements involved in running a veterinary practice in a changing business environment.
  2. Identify the book-keeping, administrative, stock control and credit control systems operating in a typical veterinary pracice.
  3. Examine the role that management plays in the efficient and effective running of a business.
  4. Apply a range of skills needed for working effectively in a team.
  5. Calculate prices for a range of veterinary products using appropriate VAT rates.

Module Content & Assessment

Indicative Content
Running a veterinary practice in a changing business environment
What should be the aim of a Veterinary Practice? Why does the business need to make a profit? Challenges of the business environment.
Skills needed to work effectively in a team including assertiveness, time management, stress management and feedback. Holding meetings.
Office administration
Record keeping, invoicing filing and general office administration, manual and computerised systems. Improving efficiency through application of technology.
Financial aspects of running a veterinary practice
Importance of book keeping and accounting for a business, accounting and financial terminology, accounting principles and concepts.
Cash flow management
Cash flow planning and management, credit control.
Pricing and VAT
Pricing strategies in a practice, calculation and application of VAT.
Veterinary practice management
The role and duties of the veterinary practice manager.
Theories of motivation. Motivation in a veterinary practice.
Stock control
Principles and practice of stock control
Assessment Breakdown%
Course Work50.00%
End of Module Formal Examination50.00%

Full Time

Course Work
Assessment Type Assessment Description Outcome addressed % of total Marks Out Of Pass Marks Assessment Date Duration
Project Interview with a manager. Students will interview and write up a case study on a manager. 1,3 30.00 0 0 Week 9 0
Group Project This is an integrated project with Veterinary Nursing for Exotic Species. It will assess students ability to work in teams as they prepare a poster for an assessment in the other subject. 4 20.00 0 0 Week 6 0
No Project
No Practical
End of Module Formal Examination
Assessment Type Assessment Description Outcome addressed % of total Marks Out Of Pass Marks Assessment Date Duration
Formal Exam End-of-Semester Final Examination 1,2,3,4,5 50.00 0 0 End-of-Semester 0

DKIT reserves the right to alter the nature and timings of assessment


Module Workload & Resources

Workload: Full Time
Workload Type Workload Description Hours Frequency Average Weekly Learner Workload
Lecture No Description 3.00 Every Week 3.00
Directed Reading No Description 3.00 Every Week 3.00
Independent Study No Description 2.00 Every Week 2.00
Total Weekly Learner Workload 8.00
Total Weekly Contact Hours 3.00
This course has no Part Time workload.
Recommended Book Resources
  • Shilcock, M., Veterinary Practice Management: A Practical Guide, Saunders Ltd, 2008, 2nd ed.
  • Moreau, P. and Nap, R.C. 2010, Essentials of veterinary practice : an introduction to the science of practice management, Merial Harlow, Essex [ISBN: 1850541590 9781850541592]
  • Gray, C. and Moffett, J. 2010, Handbook of veterinary communication skills, Wiley-Blackwell
Supplementary Book Resources
  • Dyson, J.R., Accounting for Non-Accounting Students, Prentice Hall, 2004, 6th ed.
  • Tiernan, S., Morley, M., & Foley, E., Modern Management: Theory and Practise for Irish Students, Gill & Macmillan, 2010, 8th ed.
This module does not have any article/paper resources
Other Resources

Module Delivered in

Programme Code Programme Semester Delivery
Dk_SVETN_7 Bachelor of Science in Veterinary Nursing 3 Mandatory