Module Details

Module Code: COMM B7Z06
Full Title: Workplace Communication Skills
Valid From:: Semester 1 - 2019/20 ( June 2019 )
Language of Instruction:English
Duration: 1 Semester
Credits:: 5
Module Owner:: Eileen Murphy
Departments: Unknown
Module Description: The purpose of this module is twofold: first to encourage students to identify the elements of the communication process, barriers and cultural effects, and use this knowledge to improve their own communication skills, enabling them to conduct themselves in a professional manner in the workplace. The second is to enable students to develop specific communication skills in the areas of presentations, listening and assertiveness, so they can operate more effectively in meetings and group work. These skills are key graduate attributes and it's important to create this foundation for students in first year.
 
Module Learning Outcome
On successful completion of this module the learner will be able to:
# Module Learning Outcome Description
MLO1 Recognise and translate communication 'cues' from others, particularly in the workplace.
MLO2 Deliberately encode effective messages, taking into account cultural considerations and receiver sensitivities.
MLO3 Develop and deliver effective presentations.
MLO4 Conduct and participate in meetings in an effective manner.
MLO5 Make use of workplace communication skills in a variety of contexts.
MLO6 Practice assertiveness appropriately in the workplace.
Pre-requisite learning
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named DkIT module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
No recommendations listed
 
Module Indicative Content
Introduction to Communication
Key elements of the communication process; Interpersonal communication (barriers to communication).
Non-Verbal Communication
Importance of non-verbal communication (with particular reference to student's area of study/industry); Body language, posture, gestures, etc.; Proxemics, kinesics; Semiotics.
Presentation Skills
Preparing an effective presentation for different scenarios; understanding your audience; developing relevant content; choosing appropriate visual aids; building confidence in delivery; dealing with presentation anxiety.
Working Effectively in a Team
Working in Groups for Assignments; Teams in the Workplace; Effectively Participating in Meetings (understanding roles, agendas, motivations)
Workplace Skills
Listening skills; Assertiveness; Personal Communication Style; Digital Engagement & Responsibility.
Module Assessment
Assessment Breakdown%
Course Work100.00%
Module Special Regulation
 

Assessments

Full-time

Course Work
Assessment Type Continuous Assessment % of Total Mark 100
Marks Out Of 0 Pass Mark 0
Timing n/a Learning Outcome 1,2,3,4,5,6
Duration in minutes 0
Assessment Description
Lecturers are free to design their CAs as appropriate for class groups. These may take the form of individual or group assessments. CA will include presentations and other key communication skills as indicated by the learning outcomes. Where possible, integrated assessments with complementary modules are encouraged.
No Project
No Practical
No Final Examination

Part-time

Course Work
Assessment Type Continuous Assessment % of Total Mark 100
Marks Out Of 0 Pass Mark 0
Timing n/a Learning Outcome 1,2,3,4,5,6
Duration in minutes 0
Assessment Description
Lecturers are free to design their CAs as appropriate for class groups. These may take the form of individual or group assessments. CA will include presentations and other key communication skills as indicated by the learning outcomes. Where possible, integrated assessments with complementary modules are encouraged.
No Project
No Practical
No Final Examination
Reassessment Requirement
No repeat examination
Reassessment of this module will be offered solely on the basis of coursework and a repeat examination will not be offered.

DKIT reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full-time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact No Description Every Week 3.00 3
Independent Study Non Contact No Description Every Week 6.00 6
Total Weekly Learner Workload 9.00
Total Weekly Contact Hours 3.00
Workload: Part-time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact No Description Every Week 2.00 2
Directed Reading Non Contact No Description Every Week 4.00 4
Independent Study Non Contact No Description Every Week 3.00 3
Total Weekly Learner Workload 9.00
Total Weekly Contact Hours 2.00
 
Module Resources
Recommended Book Resources
  • Sheila Cameron. (2016), The Business Students Handbook: Skills for Study and Employment, 6th ed.. Pearson.
Supplementary Book Resources
  • Joanne Van Emden, Lucinda Becker. (2016), Presentation Skills for Students, 3rd Edition. MacMillan Education, UK.
  • Stella Cottrell. (2015), Skills for Success: Personal Development and Employability, 3rd. Palgrave Macmillan.
This module does not have any article/paper resources
Other Resources