Module Indicative Content |
The Evolution of Quality Management
Online inspection to Quality Control (QC) to Quality Assurance (QA) to Quality Management (QM). The increasing role of production in quality processes.
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Quality Gurus
Deming (SPC, PDCA etc.), Ishikawa (Quality Circles, 7QIT etc.)
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Quality Improvement Tools
Check Sheet, Flow Chart, Decision Tree, Pareto and SPC.
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The Basis of a Quality Management System
The working of applicable QMS standards in the food industry e.g. ISO, BRC etc.
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Customer Focus
The needs of the customer both internal and external customers, their expectations of the product and accompanying service.
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The Audit Process
The different audit types, format and typical audit steps.
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The Corrective Action Process
The steps taken to address the different types of non-conformances, responses required and follow up actions within the company.
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Management Review
The typical elements in a Management Review of a Quality System in a Food Industry.
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An Internal Audit
How to prepare an internal audit based on company processes and or procedures, necessary documentation, audit execution and close out.
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Module Resources
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Recommended Book Resources |
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Orsins, Nilsson, Joyce. (2012), The Essential Edward Deming, [ISBN: 9780071790222].
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Juran Institute Inc. (2013), Quality Improvement Tools, [ISBN: 9781482319910].
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Supplementary Book Resources |
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Louhran, Marie. (2010), Auditing for Dummies, [ISBN: 9780470530719].
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This module does not have any article/paper resources |
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Other Resources |
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