MGMT B7012 - Operations Management

Module Details

Module Code: MGMT B7012
Full Title: Operations Management
Valid From:: Semester 1 - 2019/20 ( June 2019 )
Language of Instruction:English
Duration: 1 Semester
Credits:: 5
Module Owner:: Angela Short
Departments: Unknown
Module Description: no description provided
 
Module Learning Outcome
On successful completion of this module the learner will be able to:
# Module Learning Outcome Description
MLO1 Explain the value-added role of Operations Management in manufacturing and service organisations
MLO2 Apply typical Operations performance objectives to manufacturing and service industries
MLO3 Use process charts to identify process improvements
MLO4 Employ appropriate techniques in solving typical Operations problems
Pre-requisite learning
Module Recommendations
This is prior learning (or a practical skill) that is strongly recommended before enrolment in this module. You may enrol in this module if you have not acquired the recommended learning but you will have considerable difficulty in passing (i.e. achieving the learning outcomes of) the module. While the prior learning is expressed as named DkIT module(s) it also allows for learning (in another module or modules) which is equivalent to the learning specified in the named module(s).
No recommendations listed
 
Module Indicative Content
Assessment
Assessment; 50% for Continuous Assessment and 50% for a final written examination. The CA will comprise of a variety of online computer based activities including an Operations Management Simulation Game, formative and summative online quizzes and case based exercises.
Operations and Productivity
What is Operations Management (OM)? Why study OM. Creating goods and services. What operations managers do.Operations in the service sector. Exciting new trends in OM and the Productivity challenge.
Managing Quality
Quality and strategy; defining quality; Total Quality Management (TQM), Tools of TQM; TQM in service
Process Design
Process strategy;process focus, repetitive focus, product focus, mass customisation focus.Comparison of process choices; crossover charts, Process analysis and design; flowchart,time function map, Value Stream Mapping. Process Charts. Service Blueprinting.Customer interaction and process design.
Layout decisions
Strategic importance of layout decisions. Types of layout, office layout, retails layout, warehousing and storage layouts. Fixed position and process oriented layouts.
Job design and work measurement
Human resources strategy for competitive advantage. Labour planning and job design. Ergonomics and the work environment. Methods analysis. Labour standards and ethics.
Managing Inventory
The importance of inventory and managing it. Inventory models. Impact of make to order and make to stock on inventory planning.
JIT, Lean Operations and the Toyota Production System
Just in Time ( JIT), Lean Operations. JIT layout, inventory, quality. Toyota Production Systems. Lean Operations in Goods and Services.
Managing the Supply Chain.
The supply chain and strategy. Ethics and Sustainability. Supply chain economics and strategies. Managing the supply chain. E-procurement. Vendor selection. Logistics Management. Measuring Supply Chain performance.
Module Assessment
Assessment Breakdown%
Practical50.00%
Final Examination50.00%
Module Special Regulation
 

Assessments

Full-time

Course Work
Assessment Type Continuous Assessment % of Total Mark 50
Marks Out Of 100 Pass Mark 40
Timing Every Week Learning Outcome 1,2,3,4
Duration in minutes 0
Assessment Description
Assessment; 50% for Continuous Assessment and 50% for a final written examination. The continuous assessment will comprise online quizzes, simulations and case studies
No Project
No Practical
Final Examination
Assessment Type Formal Exam % of Total Mark 50
Marks Out Of 0 Pass Mark 0
Timing End-of-Semester Learning Outcome 1,2,3,4
Duration in minutes 0
Assessment Description
n/a
Reassessment Requirement
A repeat examination
Reassessment of this module will consist of a repeat examination. It is possible that there will also be a requirement to be reassessed in a coursework element.

DKIT reserves the right to alter the nature and timings of assessment

 

Module Workload

Workload: Full-time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact F2F or online Every Week 3.00 3
Online (non-contact) Non Contact Formative/summative quizzes and simulation game modules Every Week 5.00 5
Practical Contact Lab support for quizzes and simulation game Every Week 1.00 1
Total Weekly Learner Workload 9.00
Total Weekly Contact Hours 4.00
Workload: Part-time
Workload Type Contact Type Workload Description Frequency Average Weekly Learner Workload Hours
Lecture Contact No Description Every Week 2.00 2
Practical Contact Formative and summative quizzes and simulation game modules Every Week 6.00 6
Total Weekly Learner Workload 8.00
Total Weekly Contact Hours 8.00
 
Module Resources
Recommended Book Resources
  • Gerard Cachon and Christian Terwiesch. (2019), Operations Management, 2nd. Digital Connect, McGraw Hill Education, [ISBN: 9781260854145].
  • Slack, N., & Brandon-Jones, A.. (2018), Operations and process management: principles and practice for strategic impact, 5th. Pearson, U.K, [ISBN: 978129217617].
  • Linda Brennan. (2010), The McGraw-Hill 36-Hour Course: Operations Management, McGraw Hill Education, Europe, New York United States, p.256, [ISBN: 9780071743839].
Recommended Article/Paper Resources
Other Resources